Terms & Conditions

PART A — GENERAL TERMS & CONDITIONS

1. About Transa

"Transa", "we", "us", or "our" refers to The Trustee for Keystone Heritage Trust trading as Transa (ABN 83 164 418 663), operating as a logistics and reverse-logistics service provider.

Transa provides installer-focused site logistics services, including packaging recovery and related pickup services.

Transa's standard pickup services are primarily available within the service areas published on the Transa website. Services outside the standard service areas may be available by agreement and may incur additional charges.

2. Acceptance of Terms

By:

• booking a pickup,
• subscribing to any Transa service,
• requesting pricing, or
• otherwise using Transa's services,

you ("you", "the customer", "the installer") agree to be bound by these Terms & Conditions, including the Service-Specific Terms set out in Part B.

If you do not agree, you must not use Transa's services.

3. Scope of Services

Transa provides logistics and reverse-logistics services, which may include:

• collection of installation packaging;
• removal of cartons, foam inserts, plastic wrapping, and related non-hazardous packaging;
• scheduled or priority pickups based on the selected service model.

Transa does not provide waste processing, demolition, site cleanup, sorting services, or hazardous-waste services, unless expressly agreed in writing.

Transa may determine the appropriate handling, consolidation, recycling pathway, disposal pathway, or transfer destination for collected materials, subject to applicable laws.

4. Service Area

Transa's standard pickup services are available within the service areas published on the Transa website, unless otherwise agreed in writing.

Customers and installers can check the current service areas at:

https://transa.com.au/service-area

Transa may accept pickup bookings outside the standard service areas at its discretion. This may apply to all pickup options, including Standard Pickup, Priority Pickup, and Subscription Service pickups.

Where a pickup location is outside Transa's standard service area, additional travel, distance, location-based, or service-related charges may apply. Any applicable additional charges will be forwarded to the client or customer based on the pickup location, distance of travel, and service requirements.

Transa reserves the right to:

• decline bookings outside the service area;
• apply additional charges for pickups outside the service area;
• cancel, redirect, or reschedule bookings incorrectly submitted as being within the service area; or
• request further information before confirming an outside-area pickup.

5. Booking & Scheduling

5.1 Booking Requests

All bookings are requests only and are subject to confirmation by Transa via SMS, email, or phone.

5.2 Pickup Timeframes

Pickup timeframes depend on the selected service model (Standard, Subscription, or Priority). Timeframes are indicative and may be affected by:

• access constraints;
• weather;
• safety considerations;
• traffic or operational delays;
• incorrect booking information;
• materials not being ready for pickup.

5.3 Access Requirements

You must ensure:

• safe and legal access to the pickup location;
• packaging is safely stacked and accessible;
• no obstruction to vehicles or personnel;
• materials are ready for collection before Transa arrives.

Failed access may result in additional fees or rescheduling.

5.4 Photos & Readiness Checks

Transa may request photos of the materials before confirming or attending a pickup.

Photos may be used to assess readiness, estimate volume, confirm service scope, and determine whether additional charges may apply.

6. What Transa Will Collect

Unless otherwise agreed, Transa will collect:

• cardboard packaging;
• thermo-foam or protective inserts;
• plastic wrapping and internal packaging;
• packaging associated with inverters, BMS units, batteries, and balance-of-system components.

7. What Transa Will NOT Collect

Transa does not collect:

• hazardous or regulated waste;
• liquids, chemicals, or contaminated materials;
• asbestos or building demolition waste;
• general household or unrelated construction waste;
• pallets or oversized items unless pre-approved.

If prohibited materials are presented, Transa may refuse collection and charge a call-out fee, cancellation fee, rescheduling fee, or additional handling fee where applicable.

8. Customer Responsibilities

You are responsible for:

• ensuring materials presented match the booking description;
• complying with all applicable laws and site rules;
• ensuring materials are safe to handle;
• confirming ownership or authority to dispose of the materials;
• ensuring the materials are sorted, prepared, and accessible before Transa arrives.

9. Fees & Payment

9.1 Pricing

Pricing depends on the service model, volume, urgency, location, and the actual materials presented for collection.

Pricing will be confirmed prior to service delivery wherever possible.

Additional charges may apply after service delivery if the actual materials, site conditions, access requirements, preparation level, collection time, or service scope differ from the booking details.

9.2 Payment Terms

Unless otherwise agreed:

• invoices are payable within the stated payment period;
• late payments may incur administrative fees;
• Transa may suspend services for overdue accounts.

10. Cancellations, Changes & Failed Pickups

• Bookings cancelled within 24 hours of the scheduled pickup may incur a fee.
• Priority bookings may have stricter cancellation terms (see Part B).
• Changes must be requested as early as possible.

If Transa attends the site and the materials are not ready, inaccessible, unsafe, unsorted, outside the booked scope, or include prohibited materials, Transa may treat the attendance as a failed pickup and charge a call-out fee, cancellation fee, rescheduling fee, or additional handling fee.

11. Risk & Liability

11.1 General Limitation

To the maximum extent permitted by law, Transa is not liable for indirect, incidental, or consequential losses, including lost profits or downtime.

11.2 Damage

Transa will take reasonable care but is not responsible for:

• pre-existing site damage;
• damage caused by unsafe stacking or access;
• materials incorrectly described;
• materials placed in unsafe, obstructive, unstable, or unsuitable locations.

11.3 Australian Consumer Law

Nothing in these Terms excludes any rights you may have under the Australian Consumer Law.

12. Insurance

Transa maintains appropriate business and vehicle insurance relevant to its operations.

13. Force Majeure

Transa is not liable for delays or failure caused by events beyond reasonable control, including weather, accidents, road closures, traffic delays, operational disruptions, or government actions.

14. Termination

Transa may suspend or terminate services if:

• these Terms are breached;
• unsafe or prohibited materials are presented;
• payment obligations are not met;
• repeated failed pickups or access issues occur.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia.