Privacy Policy

1. Introduction

The Trustee for Keystone Heritage Trust trading as Transa (ABN 83 164 418 663), is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect:

• business name;
• contact name;
• phone number;
• email address;
• pickup address and suburb;
• booking details and service preferences;
• uploaded photos (if provided);
• communications between you and Transa.

3. How We Collect Information

Information is collected when you:

• submit forms on our website;
• book a pickup;
• contact us by phone, email, or messaging;
• enter into a subscription arrangement.

4. How We Use Information

We use your information to:

• provide and manage services;
• schedule pickups;
• communicate with you;
• issue invoices;
• improve our services;
• comply with legal obligations.

5. Disclosure of Information

We may disclose information to:

• employees or contractors assisting with service delivery;
• IT and service providers;
• regulators or authorities where required by law.

We do not sell personal information.

6. Data Storage & Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

7. Access & Correction

You may request access to or correction of your personal information by contacting Transa.

8. Cookies & Website Analytics

Our website may use cookies or analytics tools to improve functionality and user experience.

9. Complaints

Privacy complaints may be directed to Transa at hello@transa.com.au. If unresolved, complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will be published on the Transa website.